Cook County Assessor's Office 100 Day Initiatives and Objectives

Track our progress: Assessor Kaegi published a report on the office’s first 100 Days here.

1. Ensure seamless continuity of service to the public
   • Complete all work related to the Chicago Triad
   • Deliver on-time 2019 assessment of North Triad
   • Work with other property tax offices to set 2019 assessment calendar and 2018 property tax bill timeline
2. Develop CCAO's strategic plan
   • Define new CCAO mission, vision and values
   • Finalize one-year operating plan and budget
   • Initiate three-year strategic plan and development including strategies, objectives and initiatives
   • Implement International Association of Assessing Officers audit
   • Conduct external market research to better understand our constituencies' needs
   • Conduct internal CCAO focus groups and surveys to better understand our employees' needs and aspirations
   • Implement CCAO listening tour of Cook County by Assessor Kaegi
3. Reorganize CCAO to improve efficiency, quality of service, and ability to retain and attract talent
   • Implement Day One leadership structure
   • Complete leadership training for staff
   • Create and adopt an ethics code for all CCAO employees
   • Develop new professional standards based on comprehensive review of CCAO practices
   • Define and schedule International Association of Assessing Officers certification classes
   • Develop a new organization structure and processes to support the new strategy
4. Improve CCAO's assessment methodologies, workflow, and processes
   • Perform commercial/industrial sales ratio studies
   • Support the passage of a data modernization law in Springfield
   • Define next-generation residential data framework
   • Define approach to improve data collection and end-to-end quality assurance process
   • Define initial set of best-practice standards to improve hand review (data verification) process
5. Update CCAO's information technology infrastructure
   • Update and redesign the CCAO website
   • Define plan to modernize legacy technology systems
   • Pilot tablet-based, productivity and accuracy-enhancing data collection process
   • Continue Tyler Technologies project development and implementation
   • Conduct system and data security audit
6. Overhaul CCAO's approach to communications, outreach, and transparency
   • Publish 100 Day progress report / scorecard
   • Publish framework for assessment of North Triad and rules for appeal process
   • Publish the sales ratios, at least annually
   • Identify community outreach initiatives and partners
   • Make historical assessment data available online
   • Develop content and engagement strategies based on key audience segments